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NEW QUESTION # 26
Which action can be taken if an agent's time-off request does not meet scheduling needs?
Response:
Answer: B
NEW QUESTION # 27
The forecast editor in Genesys Cloud primarily serves which purpose?
Response:
Answer: D
NEW QUESTION # 28
Which two tasks can be managed within the Management Unit in workforce management?
(Choose two)
Response:
Answer: C,D
NEW QUESTION # 29
Which two key elements should be considered when creating a management unit?
(Choose two)
Response:
Answer: A,B
NEW QUESTION # 30
Agents that handle the same set of interactions should belong to the same Business Unit.
Response:
Answer: B
NEW QUESTION # 31
......
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